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Rampage

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Shipping, Return, Refund & Exchange Policy

A Legal Disclaimer

Effective Date: 27.05.2026

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At RAMPAGE, every product is built with precision, performance, and purpose. While we strive to deliver excellence in every order, we understand that sometimes things may not go as expected. This policy outlines how we handle shipping, returns, exchanges, and refunds—transparently and efficiently.

1. Shipping Policy

  • Orders are typically processed within 1–3 business days

  • Delivery timelines may vary based on your location and logistics partner

  • Once shipped, you will receive a tracking link for real-time updates

  • Cash on Delivery (COD) orders may be subject to confirmation before dispatch

 

Note: Delays caused by unforeseen circumstances (weather, logistics disruptions, etc.) are beyond our control

2. Exchange Policy

If your product doesn’t meet your expectations in terms of size or preference, you may request an exchange within 48 hours (2 days) of delivery.

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Conditions:

  • Product must be unused, unworn, and unwashed

  • All tags and original packaging must be intact

  • The item must be shipped back on the same day of request to the address mentioned on the courier slip

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Additional Details:

  • Courier charges are to be borne by the customer

  • Replacement will be processed within 7–10 business days after we receive and inspect the item

  • Exchanges are subject to product availability

3. Return Policy

If you are not satisfied with the product’s quality, fit, or finish, you may request a return within 48 hours of delivery.

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Conditions:

  • Product must be unused, undamaged, and in original condition

  • Must include all tags and packaging

  • Item should be shipped to the address mentioned on the courier slip

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Important Notes:

  • Return shipping charges will be deducted from the refund amount

  • RAMPAGE is not responsible for any damage during return transit

Customers are advised to use a reliable courier service

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Shipping Policy - The Basics 

a. Returns

  • Refunds will be processed only after the returned product is received and inspected

  • Approved refunds will be initiated within 5–7 business days

  • Refund will be credited to the original payment method

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b. COD Orders

  • Refunds for Cash on Delivery orders will be processed via bank transfer or UPI

  • Customers must provide accurate bank details for processing

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c. Undelivered Prepaid Orders

  • If a prepaid order is not delivered due to customer unavailability, refusal, or incorrect details, and a refund is requested:

    • A ₹120 shipping charge will be deducted from the total refund amount

5. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return, refund, or exchange:

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  • Products purchased during promotional offers (e.g., Buy 2 Get 1, clearance sales)

  • Limited edition or exclusive drops

  • Any item marked as Final Sale

  • Used, damaged, or altered products (not due to manufacturing defects)

6. Cancellation Policy​

  • Orders can be cancelled before dispatch for a full refund

  • Once shipped, cancellations are not permitted

7. Important Guidelines

  • Requests must be raised within 48 hours of delivery—no exceptions

  • All returned products undergo strict quality checks

  • RAMPAGE reserves the right to decline requests that do not meet the above conditions

8. Need Help?

For any queries related to shipping, returns, or refunds:

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Brand: RAMPAGE
Email: support@rampage.co.in

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